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ICS Computing’s public sector software and managed services cover e-Government, case management, document management EDRMS (TRIM), and workflow so that all our public sector customers can meet savings targets while improving what they do for their customers

Perito Case Management

Putting you in control of every case your organisation handles, Perito Case Management incorporates a number of modules proven to meet the most rigorous demands for accountability, flexibility and security.

It is ideal for a wide range of business sectors, including regulatory bodies, licensing applications, legal process support, financial processing and scientific case management. Proof of its flexibility lies in the fact that it allows you to retain your organisation's own unique way of working, while at the same time enabling you to respond rapidly to legislative or other changes.

Each module handles a specific business requirement:
  • Workflow allocates tasks and allows managers to monitor business processes
  • Document management tracks all documents from creation to destruction, ensuring stringent and legally admissible record keeping
  • Perito Analyser is a powerful data analysis, reporting, and information delivery system. It takes complex data and turns it into meaningful information that people can use in their day-to-day activities to make better and timelier business decisions
  • Perito Core Case Management supports the definition and management of configurable case data using XML, allowing minor changes to be made to the case definitions without requiring software changes. The CCM includes a variety of common screens and facilities required by any case management system, for example maintenance of users and user roles
  • Perito Financial Case Management has been built specifically to support the management of financial transactions against a case and to provide basic accounting functions such as receipts and payments

The software interfaces to e-banking to provide BACS payments and to support account reconciliation. It can also be linked to a standard accounts package if full accounting controls are required.

Benefits:

  • modules based on Perito Enterprise Framework, which speeds implementation time and ensures robustness
  • flexibility to meet organisational process changes
  • speedy access for Freedom of Information requests
  • increased productivity because cases take less time to complete
  • increased collaboration by providing visibility of the status of each case
  • full audit and accountability
  • extensive search and retrieval facilities
  • powerful reporting and analysis capabilities