Workflow Workflow enables organisations to monitor tasks and/or the movement of documents from the start of a business process through to its finish.
It oversees how tasks are structured; who performs them; what their relative order is; how they are synchronised; how information flows to support the tasks; and how tasks are being tracked.
Workflow technology allows organisations to automate, measure, analyse and then refine and optimise their business processes. It is all about performance improvement - achieving significant organisational gains through better management of processes. More efficient and better-executed business processes mean lower costs and better return on investment.
Workflow also supports another key Government requirement - accountability - by recording decision points, who made the decision, and the input into that decision.
Benefits
- lower organisational costs and increased efficiency
- reduced operational risk, thanks to the analysis, automated documentation, standardisation, and monitoring of business processes
- increased flexibility and greater adaptability to the changing business environment
- fewer errors because there is less re-keying of process related data - and lower cost because of the ability to combine and re-use existing systems in new processes without significant code change
- visibility of operational performance across the entire process life cycle
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